Contact us

Bank Holiday Customer Support Hours: 

Monday, May 6^th (Early May Bank Holiday) - 09:00 - 16:30

Thursday, May 9^th (Liberation Day) - Open as usual

Monday, May 27^th (Spring Bank Holiday) - Closed

Normal Customer Support Hours:

Monday to Friday: 08:30 – 18:30

Saturday: 09:00 - 17:00

Sunday: CLOSED

Call our contact centre on: 01481 700 700 or +44 1481 700 700 if calling from outside of Guernsey

(Calls are chargeable when called from a landline and taken out of your minute allowance when calling from a mobile on the Sure network.)

Sunday and Out of Hours only:

Fault reporting: 151 from a Sure mobile or 01481 700 700 from a landline

Lost or stolen phones only: 01481 757 779

High Street, St Peter Port

May Bank Holiday Opening Hours

Saturday, 4^th May: 09:00 - 17:30

Sunday, 5^th May: Closed

Monday, 6^th May (Early May Bank Holiday): Closed

Tuesday, 7^th May: 09:00 - 17:30

Wednesday, 8^th May: 09:00 - 17:30

Thursday, 9^th May (Liberation Day): Closed

Friday, 10^th May: 09:30 - 17:30 (open as normal after 10^th May, 2024.)

Monday, 27^th May (Spring Bank Holiday): Closed

Normal Opening Hours

Monday - Saturday:  09:00 - 17:30 (excluding Friday)

Friday:  09:30 - 17:30

Sunday: Closed

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Please note, we are not able to accept in store cash or bill payments, deal with bill queries or non-handset related faults. Please download our MySure app or contact our Customer Service Centre on 01481 700 700

Registered Office Address:

Centenary House
La Vrangue, St. Peter Port
Guernsey, GY1 2EY

Office Address:

PO Box 3
La Vrangue, St. Peter Port
Guernsey, GY1 3AB

Please email our Customer Service Centre here.

Qtip.me is a virtual appointment system that you can access via the handy app or from your desktop. Make an appointment for a time and day that suits you.

Visit our appointments page to find out more.