Broadband & Home
With a fast, reliable connection and unlimited downloads, Sure Broadband is perfect for your home. And with lots of different packages and all the latest smart home devices available, you can get a set-up that’s perfect for you.
Broadband for everyone
Our broadband is super speedy - it lets you download a 2-hour HD movie in as little as 40 seconds. Our plans also never restrict your connection at peak times. So, when everyone is home and online or you’re using lots of devices, you’ll still enjoy a fast, stable connection.
Make your home smarter
Your broadband connection isn’t just useful for browsing the internet. By connecting smart devices like Mesh WiFi, Google Home, a video doorbell, smart central heating, washing machine and even fridges, you can turn your home into a smart home.
If you'd like some advice on how to install your smart devices, contact our Home Tech Team.
WiFi Misbehaving?
Having great WiFi really does matter. Whatever you use it for, if your WiFi is playing up, our Home Tech Team can help. They’ll visit your home, identify those tricky WiFi spots and offer personalised advice on how to optimise performance.
What's involved?
For £35 you'll get a half an hour home visit where the team will map out WiFi performance using specialist tools and equipment. They'll discuss what they find along with any recommendations to agree next steps with you.
More for your home
Our home phone call charges
You'll find a list of local call charges below, along with rates for information services, operator services and satellite calls. Calling abroad? Take a look at our international call rates.
Prices shown are per-minute unless otherwise stated, and subject to a minimum call charge of 9.23p (Including call set-up charge of 2.1p). For more information on home phone features visit our Help pages.
Directory Enquiry services are charged at very high rates per minute. Some example pricing is given below. For the price of the service that you are using we recommend checking their website. With many calls now rated at £10 per call or more we strongly recommend that you use The Guernsey Directory for local listings or web searches for UK businesses.
Number | Connection charge | Price per min |
---|---|---|
118 188 | £4.90 | £2.655 |
118 247 | £1.538 | £1.743 |
Please note numbers starting with 118 are charged a fixed amount per call ('connection charge' in the table above) PLUS a per minute charge charged from the start of the call.
Guernsey telephone numbers are not listed by any telephone directory enquiry services. To find Guernsey telephone numbers please visit The Guernsey Directory
Destination | Price per minute |
---|---|
Local landlines - off peak | 0p |
Local landlines - peak times | 1.1p |
Local mobile - off peak | 11.9p |
Local mobile - peak times | 15p |
United Kingdom (inc. Jersey & 03 numbers) landlines - all times | 4.6p |
United Kingdom mobile - off peak | 21.5p |
United Kingdom mobile - peak times | 27.7p |
United Kingdom mobile - Sundays | 11.3p |
Jersey mobile - all times | 15.4p |
All call charges are in pence per minute, rounded to the nearest 1p, unless otherwise stated. Peak times are 8am-6pm, Monday to Friday. All other times are billed at the off-peak rate.
Call destination | Price per minute |
---|---|
Inmarsat A | £4.61 |
Inmarsat A (Iridium) | £2.72 |
Inmarsat B | £2.72 |
Inmarsat B (Iridium) | £2.72 |
Inmarsat M | £2.72 |
Inmarsat MOBIQ | £2.20 |
Call destination | Dial code | Charge (per minute unless otherwise specified) |
---|---|---|
Bailiwick weather forecast | 12080 | 10.25p per call |
Channel Island Shipping forecast | 0900 665 0022 | 43.97p |
Guernsey Met Office Info line | 0906 713 0111 | 51.25p |
Various local information services | 120xx | 10.25p per call |
Speaking clock | 123 | 20.5p per call |
Various customer controlled info services | 120xx | 10.25p per call |
Reminder call | *55*time* | 10.25p per call |
Numbers starting with | Price per min |
---|---|
UK Freephone: 0800 and 0808 | 0p / min |
Standard Non-Geographic access charge: 05 and 08 (excluding 0800 and 0808) | 10.25p / min |
Premium Rate access charge: 09 | 10.25p / min |
Directory Enquiry access charge: 118 | 10.25p / min |
IMPORTANT INFORMATION
Calls to premium rate service numbers (including but not limited to 08 excluding 080, 118 and 09) are made up of an access charge and a service charge. Sure can only provide you with information on the cost of the access charge. To check the price of the service charge, please contact the provider of that number. The charge on your bill is the total of access and service charges and can range from a few pence to several pounds.
Further information and number checker can be found here www.phonepayplus.org.uk.
Please note that calls & texts to short codes for TV competitions and voting lines are not supported by Sure, always use the long number and call or text to enter or register your vote. 09 numbers may provide services that are inappropriate for under 18’s. Always ask the bill payer's permission before calling.
Our landline plans
Please note, prices increase annually in July, in line with RPI the Q1 RPI figure published by the States of Guernsey.
International call charges
The charge bands tabled below apply to calls made from Guernsey fixed lines to international fixed and mobile destinations. Where no specific tariff is listed for a mobile destination, the same rate applies to both fixed lines and mobiles. Prices shown are per-minute unless otherwise stated, and subject to a minimum call charge of 9.23p (Including call set-up charge of 2.05p).
Australia, Austria Belgium Czech Republic Denmark Finland, France Germany, Greece Hong Kong Irish Republic Israel, Italy Japan Latvia, Luxembourg Malaysia, Monaco Netherlands, New Zealand, Norway Poland, Portugal Singapore, South Africa, South Korea, Spain, Sweden, Switzerland Taiwan USA & Canada |
6.15p / min |
Andorra China, Cocos Islands, Cyprus Gibraltar Hong Kong (mobile), Hungary Iceland Malta Russia San Marino, Singapore (mobile) |
13.33p / min |
Bahamas, Barbados, Belgium (mobile), Bermuda, Brazil, British Virgin Islands, Brunei, Brunei Darussalam (mobile), Bulgaria Cayman Islands, Chile, Colombia, Czech Republic (mobile) Denmark (mobile), Dominica, Dominican Republic Estonia Faeroe Islands, France (mobile) Germany (mobile) Iceland (mobile), Indonesia, Irish Republic (mobile) Kazakhstan Liechtenstein (mobile), Lithuania, Luxembourg (mobile) Mexico Netherlands (mobile), New Zealand (mobile), Norway (mobile) Palestine, Puerto Rico Slovakia, Slovenia, South Korea (mobile), Sweden (mobile), Switzerland (mobile) Thailand US Virgin Islands |
20.5p / min |
Albania, Algeria, Andorra (mobile), Anguilla, Antigua, Argentina, Armenia, Aruba, Australia (mobile), Austria (mobile), Azerbaijan, Azerbaijan (mobile) Belarus, Bhutan, Bosnia & Herzegovina Croatia, Cyprus (mobile) Egypt, Estonia (mobile) Finland (mobile) Georgia, Gibraltar (mobile), Greece (mobile), Grenada, Guadeloupe, Guam Hungary (mobile) Israel (mobile), Italy (mobile) Jamaica, Japan (mobile) Kyrgyzstan Latvia (mobile), Lesotho, Libya Macao, Macedonia, Malaysia (mobile), Malta (mobile), Martinique, Moldova, Monaco (mobile), Montserrat, Morocco Netherlands Antilles, North Mariana Islands Palestine (mobile), Philippines, Poland (mobile), Portugal (mobile) Romania Saudi Arabia, Slovakia (mobile), Slovenia (mobile), South Africa (mobile), Spain (mobile), St Kitts & Nevis, St Lucia, St Vincent & The Grenadines, St.Pierre & Miquelon Taiwan (mobile), Thailand (mobile), Trinidad & Tobago, Tunisia, Turkey, Turks & Caicos Islands Ukraine, United Arab Emirates Yugoslavia (Serbia) |
27.68p / min |
Afghanistan, Angola, Antarctica (Inc. Norfolk Is), Ascension Bahrain, Bangladesh, Belize, Benin, Bolivia, Botswana, Burkina Faso, Burundi Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile (mobile), Comoros Islands, Congo, Cook Islands, Costa Rica, Cuba Democratic Republic Of Congo, Diego Garcia, Djibouti East Timor, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia Falklands, Fiji, French Guiana, French Polynesia Gabon, Gambia, Ghana, Greenland, Guatemala, Guinea, Guinea Bissau, Guyana Haiti, Honduras India, Iran, Iraq, Ivory Coast Jordan Kenya, Kiribati, Korea Laos, Kuwait Lebanon, Liberia Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Mongolia, Mozambique, Myanmar Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, North Korea Oman Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru Qatar Reunion, Rwanda, Samoa (US) Samoa West, Sao Tome & Principe, Senegal, Seychelles, Sierra Leone, Solomon Is, Somalia, Sri Lanka, St Helena, Sudan, Surinam, Swaziland, Syria Tajikistan, Tanzania, Togo, Tokelau, Tonga, Turkmenistan, Tuvalu Uganda, Uruguay, Uzbekistan Vanuatu, Venezuela, Vietnam Wallis & Futuna Yemen Zambia, Zimbabwe |
50.23p / min |