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Terms and Conditions

Sure’s General Terms and conditions apply to all its products and services. Service Specific Terms and Conditions will also apply depending on the Sure service or product you are receiving from us.

General Terms and Conditions, Policies and Codes

Acceptable Use Policy ('AUP') - January 2017 

Broadband and 4G Broadband Fair Usage Policy - November 2017

Consumer Code of Practice - June 2013 

General Terms and Conditions - January 2018

Health & Safety Policy - June 2013 

Pay Monthly Mobile Fair Usage Policy - January 2017

Privacy Policy - June 2013

Product and Service Specific Terms and Conditions

Business and Managed Services

Business Discount Terms and Conditions - June 2013

CPE - Maintenance Response Terms and Conditions - June 2013

Customer Premises Equipment Terms and Conditions - June 2013

Disaster Recovery Terms and Conditions - November 2015

Dual Parenting Terms and Conditions - June 2013

Ethernet Connect Terms and Conditions - June 2013

Maintenance Agreement - Repair Terms and Conditions and Service Schedule - June 2013

Managed Networks Essential Level Support Service Terms and Conditions - January 2014

Pay Monthly Mobile Roaming Upgrades Terms and Conditions - May 2018

Private Circuits Terms and Conditions - June 2013

Data Centre Services

Data Centre Bandwidth and Network Access Terms and Conditions and SLA - June 2013

Data Centre General Terms and Conditions - June 2013

Data Centre Tape Backup Terms and Conditions - June 2013

DDoS Attack Mitigation Service Terms and Conditions - October 2015

EVault Agent Software End User License Agreement - August 2014

Hosted Exchange services - Microsoft's End User License Agreement (EULA)

RedHat Enterprise Linux and RedHat Applications - November 2010

Software Terms for Customers Using Software Services Involving Microsoft Software (Previously Foreshore) - November 2013

The Prolexic Terms and Conditions - DDoS Protection

Virtual Server Terms and Conditions - June 2013 

Internet and Web Services

Broadband Services Terms and Conditions - November 2018

Internet IP Feeds Terms and Conditions - August 2017

Sure Email Terms and Conditions - January 2017 

WiFi Terms and Conditions - June 2013

Mobile

BlackBerry Enterprise Solution Terms and Conditions - June 2013

Dial-a-Booster Terms and Conditions - November 2017

High Speed Mobile Data Terms and Conditions - June 2013

Mobile Data Terms and Conditions - June 2013

Mobile Handset Recycling Terms and Conditions - June 2013

Mobile Handset Repair Terms and Conditions - February 2017

Mobile Telemetry Terms and Conditions - June 2013

Pay As You Go Mobile Broadband Terms and Conditions - July 2017 

Pay As You Go Mobile Terms and Conditions - March 2017

Pay Monthly Mobile Boosters Terms and Conditions - May 2018

Pay Monthly Mobile Broadband Terms and Conditions - July 2017

Pay Monthly Mobile Terms and Conditions - October 2018

Pay Monthly Mobile Three Months Unlimited Data Terms and Conditions - March 2018

Promotions, Competitions and Rewards

Christmas 2018 Promotions Terms and Conditions - November 2018

Free Broadband Speed Upgrade Offer (Alderney) Terms and Conditions - March 2018

General Social Media Competitions Terms and Conditions - September 2017

Pay As You Go Top Up Rewards Terms and Conditions - February 2016

Santa Snap Competition Terms and Conditions - November 2018

Telephony Services

On-Demand Conference Calls Terms and Conditions - June 2013

Pre-Booked Conference Calls Terms and Conditions - June 2013

Telephone Assistance Scheme (TAS) Terms and Conditions and Form - July 2018

Telephone Directory Terms and Conditions – January 2018

Telephony Services Terms and Conditions - July 2013

Other Services

Big Bundle Terms and Conditions - October 2018

Click and Collect Terms and Conditions

Sure on Demand - January 2018

 

Products and Services No Longer Marketed 

3 Month Half Price Offer - November 2016

Big Bundle Promotion Terms and Conditions - November 2017

Big Bundle Terms and Conditions – March 2018

BlackBerry Internet Solution Terms and Conditions - June 2013

Chargecard Terms and Conditions & SLA - June 2013

Christmas 2017 Promotions Terms and Conditions - November 2017

Christmas 2017 Promotions Terms and Conditions - December 2017

Double Credit Terms and Conditions

EasySMS2 Terms and Conditions - June 2013

Pay Monthly Mobile Terms and Conditions - May 2018

Pay Monthly Mobile Roaming Boosters Terms and Conditions - August 2017

Pay Monthly Three Months Half Price Promotion Terms and Conditions - September 2017

Premium Broadband Promotion Terms and Conditions - October 2015 

Santa Snaps Competition Terms and Conditions - November 2017 

Smart Plan ("HSDPA") Terms and Conditions - June 2013

Sure Big Screen Selfie Competition Terms and Conditions - July 2018

Three Months' Pay Monthly Unlimited Data Promotion Terms and Conditions - November 2017

Three Months' Pay Monthly Unlimited Data Promotion Terms and Conditions - December 2017 

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