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Terms and Conditions

Sure’s General Terms and conditions apply to all its products and services. Service Specific Terms and Conditions will also apply depending on the Sure service or product you are receiving from us.

General Terms and Conditions

Sure Guernsey General Terms and Conditions

Service Specific Terms and Conditions

Business Services and Business Continuity

Disaster Recovery

Dual parenting

Ethernet Connect

Guernsey Business Discount

Private Circuits

Data Centre Services

Data Centre Bandwidth and Network Connection Service

Data Centre General

Data Centre Tape Backup Service Terms and Conditions

DDoS Attack Mitigation Service Specific Terms and Conditions

Virtual Servicer Ts and Cs 

Cloud Services (previously Foreshore)

RedHat Enterprise Linux 5

EVault Agent Software End User License Agreement (EULA)

Hosted Exchange services - Microsoft's End User License Agreement (EULA)

Prolexic DDoS Protection

Internet & Web Services

Premium Broadband Promotion

Broadband Services Terms and Conditions 

Enhanced Internet Support 

Free sure bb wireless router

Internet IP Feed

Mobile Access Point – ‘FEMTO’ (GSY)

Public WiFi

Sure Email Terms and Conditions 

Managed Services

CPE Maintenance Repair

CPE Maintenance Response

CPE Sales Version

Sure Managed Networks - Essential Level Support Service

Mobile and Messaging

BlackBerry Enterprise

Blackberry internet 

Easy SMS 2 

International call boosters

Mobile Data Version

Mobile Telemetry

Mobile-High Speed Data Services (HSDPA)

Roaming Call & Text Booster

Roaming Data Booster

Smart Tariff – HSDPA

Sure Mobile Broadband

Sure Mobile Repair Service terms and conditions V4 Feb 2017

Sure Pay As You Go Mobile

Sure Pay Monthly Mobile

Sure Recycling and Buy Back schemes

3 Month Free Offer

Policies and Codes


Code of Practice Issue

Pay Monthly Mobile Fair Use Policy v2 - January 2017 

Broadband Fair Use Policy v1 - Januray 2017 

H&S Policy

Privacy Policy

Sale and Purchase

Click and collect

Sure Promotions

General social media competitions


Double Credit Day

Pay As You Go top up rewards (GSY) Feb 2016

Telephony Services

Chargecard Version

Conference Calls on Demand 

Conference Calls Pre Booked 

Telephone Directory – Online and Printed 


Telephone Assistance Scheme (TAS)