22 May 2018
Resilient and robust voice services are still a critical requirement for businesses in the Isle of Man according to Mike Phillips, CEO of Sure in the Isle of Man.
Mr Phillips’ comment comes after a major fault on Manx Telecom’s (MT) fixed line network yesterday (Monday 21 May) which impacted a wide number of businesses across the island who use the legacy fixed line services provided via MT’s network.
Sure worked closely with affected business customers and MT during the fault and supported its customers to ensure their services were back up and running as quickly as possible.
Mr Phillips said: “The issues with MT’s fixed lines yesterday highlight the importance and huge benefits for businesses of having a credible alternative supplier for critical telecoms services on the island; a role that Sure fulfils for a growing number of organisations.
“Having access to reliable voice services is still a necessity for local businesses and suppliers maintaining and investing in state-of-the-art products is key to support continued growth and innovation in the business community.
“Sure launched its next generation voice communication services for businesses at the end of last year. These new services mean businesses can enjoy the benefits of innovation, choice, flexibility and value that competition brings; especially when the dated ISDN products are being withdrawn by other local providers.
“Sure’s business customers who use our new next generation ISDN and SIP voice communication services were not impacted by the fault yesterday as these new services, which Sure has significantly invested in, are completely separate to MT’s network, giving businesses the resilience and reliability that is so important whether they’re operating on a local or global scale.”