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Home Phone call charges

Sure Home Phone line rental starts from £17.75 per month and you can save money by choosing one of our Local or International call options which offer free or greatly reduced call charges to various destinations. 

1.    Sure Home - £17.75 per month

2.    Sure Home Local - free local fixed and mobile calls plus 50% off UK and Ireland calls - £20.75 per month

3.    Sure Home International - free local, UK & Ireland fixed & mobile calls plus 50% off international destinations - £23.75 per month

Please see charges below:

Rental and call charges 

Call charges are per minute. All prices are inclusive of VAT.

  Sure Home Sure Home Local Sure Home International
Rental £17.75 £20.75 £23.75
Local fixed lines 6p FREE* FREE*
Local mobiles 6p FREE* FREE*

UK fixed lines and UK 03 numbers

12p 6p FREE*
UK mobiles 12p 6p FREE*
Ireland fixed lines 12p 6p FREE*
Ireland mobiles 12p 6p FREE*
Zone 1 fixed lines and mobile 12p 12p 6p
Zone 2 fixed lines and mobile 24p 24p 12p
Zone 3 fixed lines and mobile 12p 12p 6p
Zone 4 fixed lines and mobile 48p 48p 24p
080 (Freephone) FREE FREE FREE

*Please note that there is a time limited of 1 hour for free calls (excluding 080 numbers), after which calls will be charged at 6p per minute.

All charges above are price per minute. 

International destinations

Zones Countries
Zone 1 - popular European landlines & mobiles Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France Germany, Greece, Hungary, Italy landlines, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland landlines, Portugal landlines, Romania, Slovakia, Slovenia, Spain, Sweden & Switzerland
Zone 2 - other European landlines & mobiles Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia, Faroe Islands, Georgia, Gibraltar, Iceland, Kazakhstan, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Norway, Poland mobile, Italy mobile, Russia, San Marino, Serbia, Turkey, Ukraine & Vatican City
Zone 3 - popular Rest of the World landlines & mobiles Australia, Bahamas, Bermuda, Canada, China, Hong Kong, Japan, New Zealand, Philippines, Singapore, South Africa, Thailand & USA
Zone 4 - other Rest of the World landlines & mobiles All other international destinations not already listed above

Other charges and options

Charge type Price
Transfer or reconnection where no engineering work is required £48.00
New connection where engineering work is required £138.00
Access to voicemail (Star Services required) FREE
Ex directory FREE
Withhold your number (number mask) FREE
Caller display £1.00
Star services  £1.00
Star services including call barring £2.00

Please note that there is a time limited of 1 hour for free calls (excluding 080 numbers), after which calls will be charged at 6p per minute*.

All prices shown are inclusive of VAT, call charges are subject to a call connection charge of 12p (excluding FREE calls) and are billed on a per minute basis. Line features and rental are billed monthly in advance and on a pro-rata basis in the first month. Any additional line features ordered after your initial line order has been submitted will incur a once off £13.50 administration charge. Call charges are billed monthly in arrears.

Please ensure that you have fulfilled any existing contractual requirements with your current fixed line provider before subscribing to the Sure Home Phone Line Service.

Click here to order now. Please read both the Sure Home Phone specific Terms and Conditions applicable to the service as well as the General Terms and Conditions.

In order to complete your order our service delivery team will request a Migration Authorisation Code (MAC) on your behalf from your current fixed line provider. This will be posted to your current phone line billing address. Please click here to provide us with your MAC once received.


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