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Roaming

Taking your phone abroad? Things are simple when you’re travelling abroad with Sure, with roaming partners all around the world.

Roaming is how we describe calling, texting and using data while you are abroad, including the UK.

Travel Boosters

If you are a Pay Monthly customer, we recommend choosing a booster to reduce the cost of roaming; the £5 Away Booster is ideal if you travel occasionally.

Click here for more information.

Roaming Costs

 

Standard charges

 

Zone 1

Zone 2

Zone 3

Zone 4

Zone 5

Calls to local, UK & Rep. of Ireland* 

48p

60p 

£1.20 

£1.80 

£3.60 

Calls to rest of the world*

96p 

£1.20 

£2.40 

£3.60 

£3.60 

Receiving calls*

48p 

60p 

£1.20 

£1.80 

£3.60 

Sending texts

24p 

36p 

48p 

60p 

72p 

Data per MB**

60p 

60p 

£7.20 

£14.40 

£18 

Why not get the Away Booster and save.....

 

Charges with Roaming Booster

 

Zone 1

Zone 2

Zone 3

Zone 4

Zone 5

Calls to local, UK & Rep. of Ireland* 

24p

30p 

60p 

90p 

£3.60 

Calls to rest of the world*

48p 

60p 

£1.20 

£1.80 

£3.60 

Receiving calls*

0p 

0p 

60p 

90p 

£3.60 

Sending texts

12p 

18p 

24p 

30p 

72p 

Data per MB**

12p 

30p 

£3.60 

£7.20 

£18 

 All calls charges above are per minute unless otherwise stated.

* 18p connection charge applies to all chargeable calls

** Data charged in 0.2MB increments

Zones

Roaming zone

Countries

Zone 1

UK, N. Ireland, Rep. of Ireland & France

Zone 2

Austria, Bahrain, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

Zone 3

Albania, Andorra, Armenia, Australia, Bahamas, Belarus, Bermuda, Bosnia, Canada, China, Faroe Islands, Gibraltar, Iceland, Japan, Liechenstein,  Macedonia, Moldova, Monaco, Montenegro, New Zealand, Norway, San Marino, Singapore, South Africa, Thailand, Turkey, UAE, USA & Vatican City

Zone 4

Other International destinations not already listed above

Zone 5

Cruise ships and aircraft

Helpful advice

Before you go.....

Make sure you know how to turn data roaming on and off on your phone - this allows you to access the internet and some apps when abroad. We have some screen shots here - that can help you with this.

If you do want to use data while roaming, we can also help with data roaming costs. Most of our customers already have a data roaming spend limit in place to cap the usage and prevent large bills. Click here for more information on how this works then call us to check if your limit is suitable or, to bar data access altogether, text the word "BAR" to 8888.

If you are a Pay As You Go customer, make sure you have sufficient credit. 

While you are away.....

We recommend that you use local free WiFi to cut down on costs wherever you can.

Customers should disable Location Services, Background updates and Wi-Fi Assist facilities whilst roaming unless these are necessary for maps as these can cause charges whilst “Mobile Data” is turned off on the device.

If you do not wish to access any data at all whilst roaming, please get in touch with our Contact Centre via email or telephone so that they can apply a barring service to your account. You will still be able to access Wi-Fi even if data is blocked on our side.

Avoid calling premium or non-geographic numbers. Premium numbers usually start with (but are not limited to) 09 and these numbers can be very expensive.

You may also want to switch off your voicemail while you are abroad. Accessing your voicemail while abroad is different to accessing it when at home and you may be charged for receiving a voicemail, because the call needs to be forwarded to you wherever you are. You will be charged for the call to your voicemail to hear the message when abroad. Click here for more information on using voicemail when travelling.

To help to keep costs down avoid streaming films, videos or music while you are abroad and try to limit using data to social media updates, some Googling and a bit of map checking.

And remember... turn data roaming off if you don't need it!

If you need to contact us when you are away just call +44 1481 700700 (charge applies).

 

Please note that from 1st November 2017, VAT is chargeable at 20% on all mobile roaming use by non-business customers when roaming in non-EU destinations.   This is due to the removal of the use and enjoyment provision for telecommunications services used outside the EU.

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