search-mobile Created with Sketch. Search

Terms and Conditions

General Terms and Conditions, Policies and Codes

Acceptable Use Policy ('AUP') - January 2017

Broadband and 4G Broadband Fair Usage Policy

Consumer Code of Practice - January 2014

General Terms and Conditions - October 2017 

Health and Safety Policy - June 2013

Pay Monthly Mobile Fair Usage Policy - January 2017

Privacy Policy - June 2013

Product and Service Specific Terms and Conditions

Business and Managed Services

Business Phone Terms and Conditions - October 2017 

Ethernet Connect Terms and Conditions - October 2017

Managed Networks Essential Level Support Service Terms and Conditions - October 2017

Pay Monthly Mobile Roaming Upgrades Terms and Conditions - May 2018

Private Circuits Terms and Conditions - April 2017

SureBiz Mobile Promotion Terms and Conditions - April 2018

Customer Services

Premium Rate Customer Services Terms and Conditions - June 2013

Data Centre Services

Data Centre General Terms and Conditions - June 2013

Data Centre Hosting Terms and Conditions - October 2017 

DDoS Attack Mitigation Service Terms and Conditions - October 2015

Internet and Web Services

4G Unlimited Broadband Terms and Conditions - September 2017

Broadband Services Terms and Conditions - October 2017

Data Pro Terms and Conditions - June 2013

Internet IP Feed Terms and Conditions - October 2017 

Sure Email Terms and Conditions - January 2017

Mobile

BlackBerry Enterprise Solution Terms and Conditions - June 2013

Contract Buyout Terms and Conditions - October 2018

Dial-a-Booster Terms and Conditions - November 2017

Mobile Handset Repair Terms and Conditions - February 2017

Pay As You Go Classic Price Plan Terms and Conditions - January 2017

Pay As You Go Mobile Broadband Terms and Conditions - July 2017

Pay As You Go Mobile Terms and Conditions - March 2017

Pay Monthly Mobile Boosters Terms and Conditions - May 2018

Pay Monthly Mobile Broadband Terms and Conditions - July 2017

Pay Monthly Mobile Terms and Conditions (v.2) - May 2018

Pay Monthly Mobile Three Months Unlimited Data Terms and Conditions - March 2018

Safety (Prepay) Mobile Terms and Conditions - October 2017

Safety (Standard and Emergency) Mobile Terms and Conditions - October 2017

Promotions, Competitions and Rewards

Christmas 2018 Promotions Terms and Conditions - November 2018

Free SIM Giveaway Terms and Conditions - November 2018

General Social Media Competitions Terms and Conditions - September 2017

Pay As You Go Top Up Rewards Terms and Conditions - July 2016

'Sure Friends' Promotion Terms - June 2013

Telephony Services

Home Phone Terms and Conditions (applicable to orders dated 12/08/2015 or earlier)

Home Phone Terms and Conditions (applicable to orders dated 13/08/2015 or after) - October 2017

ISDN2 / ISDN30 Terms and Conditions - October 2017

On-Demand Conference Calls Terms and Conditions - June 2013

Pre-Booked Conference Calls Terms and Conditions - June 2013

Other Services

Click and Collect Terms and Conditions - October 2017

 

Products and Services No Longer Marketed

9 Month Half Price Offer Terms and Conditions - November 2016

BlackBerry Internet Pay As You Go Solution Terms and Conditions - June 2013

BlackBerry Internet Solution Terms and Conditions - June 2013

Christmas 2017 Promotions Terms and Conditions - November 2017

Christmas 2017 Promotions Terms and Conditions - December 2017

Double Credit Terms and Conditions

EasySMS2 Terms and Conditions - June 2013

International Call Boosters Terms and Conditions - July 2014

Pay Monthly Mobile Roaming Boosters Terms and Conditions - August 2017

Pay Monthly Six Months Half Price Promotion Terms and Conditions - September 2017

Smart Plan ("HSDPA") Terms and Conditions - June 2013

Three Months' Pay Monthly Unlimited Data Promotion Terms and Conditions - November 2017

Three Months' Pay Monthly Unlimited Data Promotion Terms and Conditions - December 2017

We use cookies to provide a more efficient and personalised service to users of this website. By clicking 'I Accept', you agree to our use of cookies during your browsing experience.

I Accept