search-mobile Created with Sketch. Search

Terms and Conditions

 Sure’s General Terms and conditions apply to all its products and services. Service Specific Terms and Conditions will also apply depending on the Sure service or product you are receiving from us.

General Terms and Conditions, Policies and Codes

Acceptable Use Policy ('AUP') - January 2017

Broadband and 4G Broadband Fair Usage Policy

Consumer Code of Practice - January 2014

General Terms and Conditions - October 2017 

Health and Safety Policy - June 2013

Pay Monthly Mobile Fair Usage Policy - January 2017

Privacy Policy - June 2013

Product and Service Specific Terms and Conditions

Business and Managed Services

Business Phone Terms and Conditions - October 2017 

Ethernet Connect Terms and Conditions - October 2017

Managed Networks Essential Level Support Service Terms and Conditions - October 2017

Private Circuits Terms and Conditions - April 2017

Customer Services

Premium Rate Customer Services Terms and Conditions - June 2013

Data Centre Services

Data Centre General Terms and Conditions - June 2013

Data Centre Hosting Terms and Conditions - October 2017 

Internet and Web Services

4G Unlimited Broadband Terms and Conditions - September 2017

Broadband Services Terms and Conditions - October 2017

Data Pro Terms and Conditions - June 2013

Internet IP Feed Terms and Conditions - October 2017 

Sure Email Terms and Conditions - January 2017

Mobile

BlackBerry Enterprise Solution Terms and Conditions - June 2013

Dial-a-Booster Terms and Conditions - November 2017

Mobile Handset Repair Terms and Conditions - February 2017

Pay As You Go Classic Price Plan Terms and Conditions - January 2017

Pay As You Go Mobile Broadband Terms and Conditions - July 2017

Pay As You Go Mobile Terms and Conditions - March 2017

Pay Monthly Mobile Broadband Terms and Conditions - July 2017

Pay Monthly Mobile Roaming Boosters Terms and Conditions - August 2017

Pay Monthly Mobile Terms and Conditions - October 2017

Safety (Prepay) Mobile Terms and Conditions - October 2017

Safety (Standard and Emergency) Mobile Terms and Conditions - October 2017

Promotions, Competitions and Rewards

Christmas 2017 Promotions Terms and Conditions - December 2017

General Social Media Competitions Terms and Conditions - September 2017

Pay As You Go Top Up Rewards Terms and Conditions - July 2016

'Sure Friends' Promotion Terms - June 2013

Three Months' Pay Monthly Unlimited Data Promotion Terms and Conditions - December 2017

Telephony Services

Home Phone Terms and Conditions (applicable to orders dated 12/08/2015 or earlier)

Home Phone Terms and Conditions (applicable to orders dated 13/08/2015 or after) - October 2017

ISDN2 / ISDN30 Terms and Conditions - October 2017

On-Demand Conference Calls Terms and Conditions - June 2013

Pre-Booked Conference Calls Terms and Conditions - June 2013

Other Services

Click and Collect Terms and Conditions - October 2017

 

Products and Services No Longer Marketed

9 Month Half Price Offer Terms and Conditions - November 2016

BlackBerry Internet Pay As You Go Solution Terms and Conditions - June 2013

BlackBerry Internet Solution Terms and Conditions - June 2013

Christmas 2017 Promotions Terms and Conditions - November 2017

Double Credit Terms and Conditions

EasySMS2 Terms and Conditions - June 2013

International Call Boosters Terms and Conditions - July 2014

Pay Monthly Six Months Half Price Promotion Terms and Conditions - September 2017

Smart Plan ("HSDPA") Terms and Conditions - June 2013

Three Months' Pay Monthly Unlimited Data Promotion Terms and Conditions - November 2017

We use cookies to provide a more efficient and personalised service to users of this website. By clicking 'I Accept', you agree to our use of cookies during your browsing experience.

I Accept