Our executive team steers the strategic focus of our business and ensures that we deliver the products and services that islanders deserve. Led by our Chief Executive, the team comprises people with many years telecoms experience in different jurisdictions – they each bring with them invaluable expertise and know-how that helps drive our business forward.
Ian Kelly, Group Chief Executive
Ian Kelly is the CEO of Sure Group which includes Sure’s operations in the Channel Islands, Isle of Man, South Atlantic & Diego Garcia and a Director of Sure Channel Islands & Isle of Man, subsidiaries of Batelco Group. Prior to this current role Ian was Group Director, Mergers &Acquisitions at Batelco Group, where he was responsible for Batelco’s international expansion. Ian started his career with AT&T NCR in Australia before moving to Singapore with British Telecom and has also held senior roles with subsidiaries of SingTel Optus. An Australian, he holds an MBA from the University of Melbourne and Bachelor’s Degrees in Psychology and Marketing.
Justin Bellinger, Group Business Transformation and Development Director
A specialist in identifying new technologies that can drive Sure’s business forward, Justin’s expertise has been integral to the growth of Sure in the Channel Islands and the Isle of Man. A Certified Information Systems Security Professional (CISSP), Justin’s ability to understand the potential benefits, challenges and security implications of new technologies is key to Sure’s development as the leading technology provider in the CI and IoM. Justin is a regular media commentator and has spoken on security related topics for the British Computer Society, CA World and various iGaming conferences.
Lucienne De La Mare, HR Director
Lucienne has responsibility for the development and implementation of people strategy to support Sure’s business plan. Her focus is to develop and inspire Sure’s skilled and enthusiastic staff members to ensure that the company continues to provide high quality customer service across the business. Lucienne has 15 years’ experience in HR, is MCIPD-qualified and holds a BSc in Psychology.
Charlotte Dunsterville, Customer Experience Director
Charlotte joined Sure in 2013 to head up the customer experience division across both our retail and enterprise operations. With more than 15 years experience in telecommunications, including working widely in Europe, Charlotte has responsibility for the contact centre, customer engineering team and a number of key back office operations. She is passionate about putting the customer first and making it easy for customers to do business with us.
Chris Durnell, Legal & Regulatory Director
Chris leads the legal and regulatory strategy for Channel Islands and Isle of Man, ensuring it helps the business achieve its commercial objectives. She has extensive experience in telecoms regulation and competition policy, having worked for the UK telecoms regulator Oftel (the predecessor of Ofcom) as well as for international telecoms firms in the Caribbean and London. Chris holds a BSc and MSc in economics and a diploma in competition law.
Graham Hughes, Chief Executive Sure - Jersey
Graham heads up our business in Jersey in addition to overseeing the professional services strategy and delivery across Sure International. Following a career in aeronautical engineering with the Royal Navy, Graham returned to the island to work for Reuters and joined Sure in 2004 for the launch of our Jersey business and has overseen the growth of Sure’s market share in the island. Graham is a Prince2 Practitioner and holds the IoD Diploma in Company Direction.
Alan Ibbotson, Chief Financial Officer
Alan is responsible for Sure’s financial strategy which includes identifying and driving business efficiency and growth opportunities. He extensive background in financial accounting and operational management. He has a degree in History and Politics from Leeds University and is a member of the Institute of Chartered Accountants of England and Wales with more than 20 years’ post-qualification experience.
Cyrille Joffre, Chief Technical and Information Officer
Cyrille joined Sure in September 2013 to head up a newly merged division incorporating planning, operations and maintenance as we focus on making some major investments in network infrastructure to deliver the next generation of high speed voice, data and video services to meet the future needs of our customers. Cyrille has 15 years’ experience in the telecommunications industry which has seen him work across the Far East and Europe, most recently for Cable & Wireless Communications in Monaco.
Mike Phillips, Chief Executive - Isle of Man
Mike has over 15 years’ experience in the IT sector, five of which he has spent as Head of Fixed and Data Services for the Channel Islands and Isle of Man. Mike’s experience has given him the ideal platform to help develop Sure in the Isle of Man as Chief Executive. Reporting directly to the Group CEO, Mike is focused on delivering growth and ensuring the business delivers for its Isle of Man customers on a daily basis.
Other key contacts
For general enquiries click here.
Head of Product - Mike Fawkner-Corbett
Head of Retail & Service Management - John Harvey
Head of Marketing - Louise Burrows
Regulatory - Chris Durnell
Head of Carrier Relations - Stephen Ozanne
HR & Recruitment - Lucienne de la Mare