31 Jan 2018
Alistair Beak, CMO of Sure, said:
“Sure always puts our customers first and continues to innovate and lead the way in providing the best value for money communications through a combination of the best network and customer service in the Channel Islands.
“As a result of our many proactive communication efforts by text and letter, which highlighted the possible savings that would come with changing price plan, just 2% of our mobile customers in the Channel Islands are presently using the legacy tariffs highlighted by CICRA.
“We have worked with CICRA to decide upon the best route forward for this small number of customers and agree that the time has come to automatically move them onto one of our new SIM only plans.
“We will write to all affected customers to ensure they are aware of the move and invite them to speak with us if they’d like further explanation or to ensure they’re on the best tariff for their needs.
“As the first company in the Channel Islands to provide unlimited data plans and to eliminate data overages, we’re committed to providing value through innovation and are sure that our customers will enjoy their new tariffs.
“We would also like to reiterate CICRA’s call to encourage Channel Island mobile users to regularly check their tariffs and contract situation to ensure they receive the best value for money. Islanders can call us or visit our stores to learn more about our price plans.”