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News

"No data bill shock promise” is an early Christmas present from Sure

20 Nov 2017

Sure has changed its mobile contracts to further reduce the possibility of customers receiving unwanted bills and incurring ‘bill shock’ due to data charges.

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Open letter from Sure to JT

06 Nov 2017

On 6th November 2017 Sure penned an open letter to JT to dispute its baseless claims following CICRA's Report on 4G Mobile Coverage. You can read a copy of this letter here.

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Sure pick up second accolade in a week at CIPD Awards

06 Nov 2017

Having been named the fastest network in the Channel Islands by CICRA last week, Sure took home the Outstanding Employee Engagement Award at this year’s CIPD Jersey Branch Awards which were held on Saturday night at The Royal Yacht Hotel.

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Sure has fastest mobile network in the Channel Islands verified by CICRA

01 Nov 2017

Sure’s mobile network is officially the fastest in the Channel Islands following the release of the Channel Islands Competition and Regulatory Authorities’ (CICRA) independent research, conducted by industry specialist Regulaid.

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Sure response on mobile pay monthly terms of contract

20 Oct 2017

In response to UK-wide press coverage highlighting that some UK operators continue to charge for handsets after the end of the contract term, Alistair Beak, chief marketing officer at Sure, said:

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Excellent customer service recognised at The Sure Jersey Customer Service Awards

06 Oct 2017

A celebration of excellent customer service took place at the Radisson Blu Waterfront Hotel last night for The Sure Customer Service Awards 2017.

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Get your skates on for Ice Skate Jersey this Christmas

26 Sep 2017

Ice Skate Jersey, sponsored by Sure, will be returning to Fort Regent this Christmas.

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Pre-registration open for new iPhone range

19 Sep 2017

Sure has announced it will offer the new generation iPhone 8 and iPhone 8 Plus. Customers can pre-register for information on iPhone 8 and iPhone 8 Plus now here and in all Sure stores, and both will be available in stores starting on Friday, September 29, 2017, subject to availability.

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Sure responds to CICRA Telecoms Customer Satisfaction Results 2017

14 Sep 2017

In response to the recent CICRA Telecoms Customer Satisfaction Results 2017, Alistair Beak, chief marketing officer said:

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Sure appoints head of customer strategy and operations

30 Aug 2017

Sure has promoted Niamh Ó Maoláin to head of customer strategy and operations.

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