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Contact us

By phone

All enquiries including lost or stolen phones

Monday to Thursday: 08:00 – 20:00

Friday: 08:30 - 20:00

Saturday: 09:00 – 18:00

Call our contact centre on: 0808 10 15 247 or +44 1481 700 700 if calling from outside of Jersey

(Calls are free when calling from a mobile on the Sure network, calls are chargeable when called from a landline. If called from a mobile not on the Sure network standard charges apply.)


In store

King Street

Mon to Sat: 09:00-17:30 (excluding Wed)
Wed: 09:30-17:30
Sun: Closed

Closed all Bank Holidays 



Click here to log/track a fault

Click here to log/track a complaint

Click here for general enquiries

Click here for media enquiries

Click here for career enquiries

Click here for other key contacts


Sunday and Out of Hours only

Fault reporting: 151 from a Sure mobile or 0808 10 15 247 from a landline

Lost or stolen phones only: 01481 757 779



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Postal address

  • The Powerhouse,
    Queens Road,
    St. Helier,
    JE2 3AP
  • 36 King Street,
    St. Helier,
    JE2 4WF
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