Contact us
Got a question about your broadband, mobile or landline? We’re here to help. We’ve got lots of useful advice available online. If you can’t find the answer you’re looking for just email us or give us a call.
Other ways to contact us
Bank Holiday Customer Support Hours:
Monday, May 6th (Early May Bank Holiday) - 09:00 - 16:30
Thursday, May 9th (Liberation Day) - Open as usual
Monday, May 27th (Spring Bank Holiday) - Closed
Normal Customer Support Hours:
Monday to Friday: 08:30 – 18:30
Saturday: 09:00 - 17:00
Sunday: CLOSED
Call our contact centre on: 0808 10 15 247 or +44 1481 700 700 if calling from outside of Jersey
(Calls are chargeable when called from a landline and taken out of your minute allowance when calling from a mobile on the Sure network.)
Sunday and Out of Hours only
Fault reporting: 151 from a Sure mobile or 0808 10 15 247 from a landline
Lost or stolen phones only: 01481 757 779
Please note, calls are free when calling from a mobile on the Sure network, calls are chargeable when called from a landline. If called from a mobile not on the Sure network standard charges apply.
36 King Street
May Bank Holiday Opening Hours
Saturday, 4th May: 09:00 - 17:30
Sunday, 5th May: Closed
Monday, 6th May (Early May Bank Holiday): Closed
Tuesday, 7th May: 09:00 - 17:30
Wednesday, 8th May: 10:30 - 17:30
Thursday, 9th May (Liberation Day): Closed
Friday, 10th May: 09:30 - 17:30 (open as normal after 10th May, 2024.)
Monday, 27th May (Spring Bank Holiday): Closed
Normal Opening Hours
Monday - Saturday: 09:00 – 17:30 (excluding Wednesday & Friday)
Wednesday: 10:30 - 17:30
Friday: 09:30 - 17:30
Please note, we are not able to accept in store cash or bill payments, deal with bill queries or non-handset related faults. Please download our MySure app or contact our Customer Service Centre on 0808 10 15 247 or +44 1481 700 700 if calling from outside of Jersey.
Registered Office Address:
The Powerhouse
Queens Road
St Helier
Jersey, JE2 3AP
Office Address:
The Powerhouse
Queens Road
St Helier
Jersey, JE2 3AP
Store:
36 King Street
St Helier
Jersey, JE2 4WF
Please email our Customer Service Centre here.
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