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Usage rates

If you make calls, send texts or use data outside of what’s included in your Pay Monthly plan or PAYG rewards (available when you top up £5 or more) then here’s what you can expect to pay.


Text and Data Rates

Destination Cost 
Texts (per message to all destinations*) 21p
Local internet usage (per MB) 13p

* Excludes Premium Rate / Short Code SMS. A message is up to 160 characters long. If an SMS exceeds 160 characters it will be charged in multiples of the per message charge.


Call Rates

Zone Countries  Connection Charge Price Per Min Price Per Min with Call Booster
Zone 1 - Mobiles & Landlines  Jersey, Guernsey, Isle of Man, UK & Rep. of Ireland (includes numbers starting 01, 02, 03 & 07) 16p 42p 6p 
Zone 2a - Mobiles & Landlines  Australia, Austria, Bahamas, Belgium, Bermuda, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Italy, Japan, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Philippines, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, USA 16p 42p 6p
Zone 2b - Mobiles & Landlines Poland, Portugal, Latvia 16p 6p 6p 
Zone 3 - mobiles & landlines Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia, Faroe Islands, Georgia, Gibraltar, Iceland, Kazakhstan, Lichtenstein, Macedonia, Moldova, Monaco, Montenegro, Norway, Russia, San Morino, Serbia, Turkey, Ukraine, Vatican City 16p 63p 32p
Zone 4 - mobiles & landlines Other International destinations not already listed above 16p £1.26 63p 


Non-geographic and premium rate 

Numbers starting with Price per min
UK Freephone: 0800 and 0808 0p
Standard Non-Geographic access charge: 05 and 08 (excluding 0800 and 0808) 42p
Premium Rate access charge: 09 42p
Directory Enquiry access charge: 118 42p


Calls to premium rate service numbers (including but not limited to 08 excluding 080, 118 and 09) are made up of an access charge and a service charge.  Sure can only provide you with information on the cost of the access charge. To check the price of the service charge, please contact the provider of that number. The charge on your bill is the total of access and service charges and can range from a few pence to several pounds.

Further information and number checker can be found here

Please note that calls & texts to short codes for TV competitions and voting lines are not supported by Sure, always use the long number and call or text to enter or register your vote.

09 numbers may provide services that are inappropriate for under 18’s. Always ask the bill payers permission before calling.

All prices shown inclusive of GST.

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