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Call rates

If you make calls, send texts or use data outside of what’s included in your Pay Monthly plan or PAYG rewards (available when you top up £5 or more) then here’s what you can expect to pay.

All Prices are exclusive of GST.

Destination Cost 
Local mobiles & landlines 35p
UK mobile & landlines (numbers starting 01, 02, 03 & 07) 35p
Texts (per message to all destinations*) 20p
Picture Messages (per message to all destinations*) 20p
Local internet usage (per MB)** 10p

Out of bundle calls are subject to a 12p connection charge 

* Excludes Premium Rate / Short Code SMS. A message is up to 160 characters long. If an SMS exceeds 160 characters it will be charged in multiples of the per message charge.

** Charged in 1024 KB increments

International destinations

 

Zone Countries  Connection Charge Price Per Min Price Per Min with Call Booster
Zone 1 - Mobiles & Landlines  Jersey, Guernsey, Isle of Man, UK & Rep. of Ireland 12p 35p 5p 
Zone 2a - Mobiles & Landlines  Australia, Austria, Bahamas, Belgium, Bermuda, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Italy, Japan, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Philippines, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, USA 12p 35p 10p
Zone 2b - Mobiles & Landlines Poland, Portugal, Latvia 12p 6p 5p 
Zone 3 - mobiles & landlines Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia, Faroe Islands, Georgia, Gibraltar, Iceland, Kazakhstan, Lichtenstein, Macedonia, Moldova, Monaco, Montenegro, Norway, Russia, San Morino, Serbia, Turkey, Ukraine, Vatican City 12p 55p 30p
Zone 4 -mobiles & landlines Other International destinations not already listed above 12p £1.00 85p 

 

Non-geographic and premium rate 

Numbers starting with Price per min
UK Freephone: 0800 and 0808 0p
Standard Non-Geographic access charge: 05 and 08 (excluding 0800 and 0808) 40p
Premium Rate access charge: 09 40p
Directory Enquiry access charge: 118 40p

IMPORTANT INFORMATION

Calls to premium rate service numbers (including but not limited to 08 excluding 080, 118 and 09) are made up of an access charge and a service charge.  Sure can only provide you with information on the cost of the access charge. To check the price of the service charge, please contact the provider of that number. The charge on your bill is the total of access and service charges and can range from a few pence to several pounds.

Further information and number checker can be found here www.phonepayplus.org.uk.

Please note that calls & texts to short codes for TV competitions and voting lines are not supported by Sure, always use the long number and call or text to enter or register your vote.

09 numbers may provide services that are inappropriate for under 18’s. Always ask the bill payers permission before calling.