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Roaming

Taking your phone abroad? Things are simple when you’re travelling abroad with Sure, with roaming partners all around the world.

Roaming is how we describe calling, texting and using data while you are abroad, including the UK.

Travel Boosters

If you are a Pay Monthly customer, we recommend choosing a booster to reduce the cost of roaming; the £5 Roaming Booster is ideal if you travel occasionally, or if you are a regular traveler and want to use a lot of data, we recommend our £20 Smart Roamer Booster.

Click here for more information.

Roaming Costs

  Standard charges
  Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Calls to local, UK & Rep. of Ireland*   40p 50p   £1  £1.50  £3

Calls to rest of the world*

 80p  £1  £2  £3  £3
Receiving calls*  40p  50p  £1  £1.50  £3
Sending texts  20p  30p  40p  50p  60p
Data per MB**  50p  50p  £6  £12  £15

Why not get the Roaming booster and save.....

  Charges with Roaming Booster
  Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Calls to local, UK & Rep. of Ireland*   20p  25p  50p  75p  £3

Calls to rest of the world*

 40p  50p  £1  £1.50  £3
Receiving calls*  0p  0p  50p  75p  £3
Sending texts  10p  15p  20p  25p  60p
Data per MB**  10p  25p  £3  £6  £15

All calls charges above are per minute unless otherwise stated.

* 15p connection charge applies to all chargeable calls

** Data charged in 0.2MB increments 

Zones

Roaming zone Countries
Zone 1 UK, N. Ireland, Rep. of Ireland & France
Zone 2

Austria, Bahrain, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

Zone 3

Albania, Andorra, Armenia, Australia, Bahamas, Belarus, Bermuda, Bosnia, Canada, China, Faroe Islands, Gibraltar, Iceland, Japan, Liechenstein,  Macedonia, Moldova, Monaco, Montenegro, New Zealand, Norway, San Marino, Singapore, South Africa, Thailand, Turkey, UAE, USA & Vatican City

Zone 4 Other International destinations not already listed above
Zone 5 Cruise ships and aircraft

Helpful advice

Before you go.....

Make sure you know how to turn data roaming on and off on your phone - this allows you to access the internet and some apps when abroad.

Pay Monthly plans have a default £50 roaming limit which can be used across all zones for calls, text and data.  We can increase or reduce this limit to meet your individual needs and by dialling *#200# you can see how much of your spending limit is left as well as what it is currently set at each month.

For customers on plans purchased before the 1st October 2018 we only provide roaming caps on your data.  Click here for more information on how your plan works.

If you are a Pay As You Go customer, make sure you have sufficient credit.

 

While you are away.....

We recommend that you use local free WiFi to cut down on costs wherever you can.

Customers should disable Location Services, Background updates and Wi-Fi Assist facilities whilst roaming unless these are necessary for maps as these can cause charges whilst “Mobile Data” is turned off on the device.

If you do not wish to access any data at all whilst roaming, please get in touch with our Contact Centre via email or telephone so that they can apply a barring service to your account. You will still be able to access Wi-Fi even if data is blocked on our side.

Avoid calling premium or non-geographic numbers. Premium numbers usually start with (but are not limited to) 09 and these numbers can be very expensive.

You may also want to switch off your voicemail while you are abroad. Accessing your voicemail while abroad is different to accessing it when at home and you may be charged for receiving a voicemail, because the call needs to be forwarded to you wherever you are. You will be charged for the call to your voicemail to hear the message when abroad. Click here for more information on using voicemail when travelling.

To help to keep costs down avoid streaming films, videos or music while you are abroad and try to limit using data to social media updates, some Googling and a bit of map checking.

And remember... turn data roaming off if you don't need it!

If you need to contact us when you are away just call +44 1481 700700 (charge applies).

All prices are published exclusive of GST

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