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Terms and Conditions

Sure’s General Terms and conditions apply to all its products and services. Service Specific Terms and Conditions will also apply depending on the Sure service or product you are receiving from us.

General Terms and Conditions, Policies and Codes

Acceptable Use Policy ('AUP') - January 2017 

Broadband and 4G Broadband Fair Usage Policy - November 2017

Consumer Code of Practice - June 2013

General Terms and Conditions - May 2015

Health and Safety Policy - June 2013

Pay Monthly Mobile Fair Usage Policy - January 2017

Privacy Policy - June 2013

Product and Service Specific Terms and Conditions

Business and Managed Services 

CPE - Maintenance Response Terms and Conditions - June 2013

Customer Premises Equipment Terms and Conditions - June 2013

Ethernet Connect - September 2015

Maintenance Agreement - Repair Terms and Conditions and Service Schedule - June 2013

Managed Networks Essential Level Support Service Terms and Conditions - September 2015

Private Circuits Terms and Conditions - September 2015

Customer Services

Premium Rate Customer Services Terms and Conditions - June 2013

Data Centre Services

Data Centre General General Terms and Conditions

Offshore Data Centre Terms and Conditions - October 2015 

Internet and Web Services

Broadband Services Terms and Conditions - June 2015

Data Pro Terms and Conditions - June 2013

Internet IP Feed Terms and Conditions and SLA - August 2017 

Mobile Access Point Terms and Conditions - December 2013

Sure Email Terms and Conditions - January 2017

Mobile

BlackBerry Enterprise Solution Terms and Conditions - June 2013

Dial-a-Booster Terms and Conditions - November 2017

Mobile Handset Repair Terms and Conditions - February 2017

Mobile Telemetry Terms and Conditions - June 2013

Pay As You Go Mobile Broadband Terms and Conditions - July 2017

Pay As You Go Mobile Terms and Conditions - March 2017

Pay Monthly Mobile Broadband Terms and Conditions - July 2017

Pay Monthly Mobile Roaming Boosters Terms and Conditions - August 2017

Pay Monthly Mobile Terms and Conditions - February 2016

Promotions, Competitions and Rewards

Christmas 2017 Promotions Terms and Conditions - December 2017

General Social Media Competitions Terms and Conditions - September 2017

Pay As You Go Top Up Rewards Terms and Conditions - February 2016

Pay Monthly Mobile Six Months Half Price Promotion Terms and Conditions - February 2018 

'Sure Friends' Promotion Terms - June 2013

Three Months' Pay Monthly Unlimited Data Promotion Terms and Conditions - December 2017

Telephony Services

On-Demand Conference Calls Terms and Conditions - June 2013

Phone Line Terms and Conditions - June 2015

Pre-Booked Conference Calls Terms and Conditions - June 2013

SureDial Business Terms and Conditions - June 2015

SureDial Home Terms and Conditions - June 2015 

Other Services

Big Bundle Terms and Conditions - November 2017

Click and Collect Terms and Conditions

 

Products and Services No Longer Marketed

Big Bundle Promotion Terms and Conditions - November 2017

BlackBerry Internet Pay As You Go Solutions Terms and Conditions - June 2013

BlackBerry Internet Solution Terms and Conditions - June 2013

Christmas 2017 Promotions Terms and Conditions - November 2017

International Call Boosters Terms and Conditions - July 2014

Pay Monthly Six Months Half Price Promotion Terms and Conditions - September 2017

Smart Plan ("HSDPA") Terms and Conditions - June 2013

Three Months' Pay Monthly Unlimited Data Promotion Terms and Conditions - November 2017

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